A voice agent that handles one friendly test call still needs a broader check before customers rely on it. This Tech Tomlet tutorial introduces a structured approach to testing Retell AI agents.
Test in layers
The walkthrough covers text-based checks, simulated scenarios, and voice testing. It is a helpful companion to a build tutorial because it shifts attention toward the paths that are easy to miss: unexpected answers, unclear details, interruptions, and tasks that do not complete.
Build a small test checklist
Write down a normal call, a request outside the agent’s scope, an unavailable appointment or record, and a failed handoff. For each one, decide what a successful outcome looks like. Repeat the checks after making changes and include real phone calls in your review.
The dashboard shown may differ from current Retell versions.
Watch the original video on YouTube →
Video credit: Tech Tomlet. Embedded from the original publisher. Business Meets AI is published by JGRobo Marketing, Inc.; its founder Joshua M. Alexander is a Solutions Director at Retell AI.